Privacy Policy

Effective Date: 17-Dec-2025

Welcome to nHance, a health and wellness mobile application operated by InnoWear Labs Ltd ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information when you use the nHance mobile application and related services (the "Services").

By using nHance, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We collect only the information necessary to provide core app functionality and personalized health insights.

1.1 Personal Information

When you create an account or use the app, we may collect:

• Full name
• Email address
• Phone number
• Account login credentials

This information is used solely for account creation, authentication, and user support.

1.2 Health & Fitness Information (HealthKit)

With your explicit permission, nHance may access health and fitness data from Apple HealthKit (or equivalent services on other platforms), such as:

• Step count
• Distance walked or run
• Active energy burned
• Heart rate (if available)

1.3 Automatically Collected Information

We may collect limited technical information necessary for app operation, such as:

• Device type and operating system version
• App version

This information is used strictly for app stability and functionality.

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2. How We Use Your Information

We use collected information only to:

• Create and manage user accounts
• Display personalized health and wellness information
• Enable core app features
• Respond to customer support requests
• Comply with legal obligations

We do not use your data for advertising or marketing purposes.

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3. Data Sharing & Disclosure

We do not sell personal or health data.

We may share limited information only in these cases:

3.1 Service Providers

Trusted service providers may process data on our behalf to support app functionality (e.g., backend services). These providers are bound by confidentiality obligations.

3.2 Legal Requirements

We may disclose information if required by law or legal process.

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4. Tracking & Advertising

nHance does not track users across apps or websites owned by other companies.

• We do not use data for advertising
• We do not perform cross-app tracking
• We do not share data with data brokers

Because tracking does not occur, App Tracking Transparency permission is not required.

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5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

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6. Data Retention

We retain personal and health data only for as long as necessary to:

• Provide app functionality
• Fulfill legal obligations

Data is deleted or anonymized when no longer required.

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7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Delete your account and personal data
• Withdraw consent for health data access

You can manage HealthKit permissions at any time through your device's settings.

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8. Children's Privacy

nHance is not intended for children under 13 years of age. We do not knowingly collect data from children. If such data is identified, it will be deleted promptly.

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9. International Data Transfers

Your information may be processed in jurisdictions outside your country of residence. Appropriate safeguards are applied to protect your data.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.

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11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

InnoWear Labs Ltd
Email: chandan@nhance.health
Phone: +852 9736 8255
Address: 20/F, Champion Building,
287–291 Des Voeux Road Central,
Sheung Wan, Hong Kong